Industry · 03

Food and drink that people order again.

Shipping eats the margin on a small basket, and an ad can’t share the taste. We grow the basket with bundles, and bring people back before they run out.

What we watch first
  • Average order value
  • Repeat rate
  • Subscription share
A teal bag of coffee lying on a pile of roasted beans
Where we startSee the order
  1. 1Growth strategyAlways first
  2. 2Analytics & CROStart here
  3. 3Email & SMSNext
The hard part

Why food and drink stores stall.

The product is easy to love and hard to ship. Most of the work is in the basket and the reorder.

  1. 01

    Baskets too small to ship

    One bag of coffee rarely covers its own delivery. Without a reason to add more, small orders lose money.

    In your numbers

    Shipping cost rises as a share of each order.

  2. 02

    Taste you can’t show

    A photo doesn’t share flavour. Shoppers want reviews, origin and how it’s made before they try a new brand.

    In your numbers

    Plenty of product-page views, few add-to-carts.

  3. 03

    Gifting peaks you can miss

    Christmas, Ramadan and Mother’s Day bring the big weeks. Miss the window and the stock sits.

    In your numbers

    Sales spike and fall with the calendar.

  4. 04

    Reorders left to memory

    People run out and buy from the shop down the road. Without a nudge on time, the second sale goes elsewhere.

    In your numbers

    A long gap between first and second orders.

The plays

The plays we run in food and drink.

Five plays we start with. Each one is a test with a number, read every Monday.

A threshold set just above the usual basket, with a bundle that clears it. Tested against today’s prices, not guessed.

We judge it by
Average order value, shipping cost per order
Run by Analytics & CRO

Proof

Food & drink, with receipts.

Every Monday

The numbers we report first.

  • Average order value
  • Repeat rate
  • Subscription share

On one page at 09:00, next to what you spent, with the tests that moved them.

How we report
FAQ

Questions about food and drink.

Not on the list? Ask on a call, or by email.

Yes. Subscriptions change the maths: we judge ads on what a subscriber is worth over [6] months, not on the first box.

Still have questions?Saimul Islam answers every one.
More markets

Nearby aisles.

All eight markets

Your turn

Let’s grow.

Book a strategy call

Bring your basket numbers. In [30] minutes we’ll show you the first [3] tests we’d run on them.

Or write to [hello@domain.com]