Industry · 05

Pet stores that earn the monthly order.

Food, treats and litter run out on a schedule, and happy owners buy for years. We find owners whose pets fit your range, and make reordering easier than switching.

What we watch first
  • Subscription share
  • Repeat rate
  • Cost per first order
A golden retriever balancing a biscuit on its nose
Where we startSee the order
  1. 1Growth strategyAlways first
  2. 2Email & SMSStart here
  3. 3Paid mediaNext
The hard part

Why pet stores stall.

Owners stay loyal to whatever their pet will eat. Winning them is slow. Keeping them is the business.

  1. 01

    Switching feels risky

    A new food can upset a pet, so owners stick with what works. First orders need more proof than in most markets.

    In your numbers

    A high cost per first order, and strong repeat after it.

  2. 02

    Bulky orders, thin margins

    Big bags are heavy to ship and easy to buy at the supermarket. Competing on price alone loses.

    In your numbers

    Shipping takes a large share of each order.

  3. 03

    Reorders that drift away

    The bag runs out on a Tuesday. If you’re not there that day, the supermarket is.

    In your numbers

    The gap between orders grows over time.

  4. 04

    Broad ads for a specific pet

    A senior cat and a puppy need different things. Ads aimed at “pet owners” pay for the wrong ones.

    In your numbers

    Plenty of clicks from owners outside your range.

The plays

The plays we run for pet stores.

Five plays we start with. Each one is a test with a number, read every Monday.

Separate ads for puppies, seniors and fussy eaters, shot with real pets. Owners stop for their own kind of pet.

We judge it by
Cost per first order, by audience
Run by Paid media

Proof

No case study in pets yet.

We won’t invent one. These are the plays above at work in the markets closest to yours.

All case studies
FAQ

Questions about pets.

Not on the list? Ask on a call, or by email.

Not published yet. The plays here are the ones we run for supplement and food brands, and that work is on this page.

Still have questions?Saimul Islam answers every one.
More markets

Nearby aisles.

All eight markets

Your turn

Let’s grow.

Book a strategy call

Bring your reorder numbers. In [30] minutes we’ll show you where owners drift away.

Or write to [hello@domain.com]